Contract Review
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8.2.2 Determining the Requirements for Products and Services
When determining the requirements for the products and services to be offered to customers, the organization shall ensure that:
a. the requirements for the products and services are defined, including:
b. the organization can meet the claims for the products and services it offers;
c. special requirements of the products and services are determined;
d. operational risks (e.g., new technology, ability and capacity to provide, short delivery time frame) have been identified.
8.2.3 Review of the Requirements for Products and Services
8.2.3.1 The organization shall ensure that it has the ability to meet the requirements for products and services to be offered to customers. The organization shall conduct a review before committing to supply products and services to the customer, to include:
This review shall be coordinated with applicable functions of the organization. If upon review the organization determines that some customer requirements cannot be met or can only partially be met, the organization shall negotiate a mutually acceptable requirement with the customer. The organization shall ensure that contract or order requirements differing from those previously defined are resolved. The customer requirements shall be confirmed by the organization before acceptance, when the customer does not provide a documented statement of their requirements.
NOTE: In some situations, such as internet sales, a formal review is impractical for each order. Instead, the review can cover relevant product information, such as catalogues.
8.2.3.2 The organization shall retain documented information, as applicable:
Use this interactive form to create a contract review tailored for surface engineering companies.